Frequently Asked Questions
Everything you need to know about our clean fragrances and beauty essentials.
Are by/rosiejane products vegan and cruelty-free?
Yes, all our products are 100% vegan, cruelty-free, and Leaping Bunny certified. We never test on animals and do not use any animal-derived ingredients.
What does 'clean fragrance' mean to your brand?
Clean fragrance means our scents are formulated without parabens, phthalates, or hormone disruptors. We prioritize safety and transparency, ensuring every ingredient meets high environmental and health standards.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days, depending on your location.
What is your return policy?
We want you to love your scent! If you are not completely satisfied, we accept returns of gently used products within 30 days of purchase for a full refund, minus shipping costs.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our global shipping options in the near future.
Is your packaging sustainable?
Sustainability is at our core. We use 100% recyclable glass bottles, recycled paper for our boxes, and we have eliminated single-use plastics from our shipping materials.